Contact

Support and Questions

For product, billing, or account issues, contact the team.

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Email: contact@natalchart.ai

We usually respond within 1-2 business days. For billing questions, include the email used for your account.

What to write about

  • Account and sign-in: a lost account, a changed email, deleting your data.
  • Billing: a charge you do not recognise, a refund, a subscription that did not activate. App Store purchases are refunded by Apple, and we will tell you where to ask. Refund policy
  • A number in your chart that looks wrong: send the birth data and the value you expected. How to verify a chart
  • The calculation API: keys, limits, an endpoint that misbehaves. API documentation
  • Press and partnerships. Press kit